REFUND & RETURNS POLICY

Our products are built to last. But if something’s off—whether it’s a misfit or a manufacturing anomaly—we’ve got your back.

Eligibility for Return

You may request a return within 30 days of receiving your order, provided the following conditions are met:

• The item is unused and in original condition

• Packaging, tags, and hardware are intact

• No modifications or signs of installation

• You can provide a valid order reference

Contact [email protected] to begin the return process. Be sure to include your order number and reason for return so our team can assist you quickly and thoroughly.

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Non-Returnable Items

Some parts cannot be returned, including:

• Final sale or clearance items

• Custom or made-to-spec components

• Products that have been installed, altered, or show wear

• Lubricants, fluids, or opened maintenance kits

We reserve the right to decline any return that does not meet our standards of inspection or falls under non-returnable conditions.

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Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. We highly recommend using a tracked delivery method and keeping proof of shipment until the return is confirmed.

Refund Timeline

Once your returned item is inspected and approved, we will initiate a refund to your original payment method within 5–10 business days. You will receive a confirmation email when the refund is issued.

Original shipping fees are non-refundable unless the return is due to our error.

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Damaged or Wrong Items

Received the wrong part? Noticed damage on arrival?

No stress. Just email us at [email protected] with clear photos and a description of the issue. We’ll take action to resolve it through refund, replacement, or store credit—whatever works best for your build.

Cancellations

If you wish to cancel your order before it ships, contact us immediately. If the order has already been processed or dispatched, the return policy applies.

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Performance Doesn’t Have to Be Permanent

We want you to feel confident with every order, knowing that if something doesn’t fit—literally or functionally—you’ve got the support to recalibrate.

Flourish Watery believes that just like any finely tuned system, our relationship with you should have room for adjustment.